Privacy Policy
Last updated: February 2026
Yuma Medicare Expert ("Yuma Medicare Expert," "we," "us," or "our") is a licensed insurance agency based in Yuma, Arizona. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, book an appointment, or communicate with us by phone, email, or text message. By using our website or providing your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website:
- Contact information — name, phone number, email address, mailing or ZIP-code location.
- Eligibility information — date of birth or age range, and general information about your current coverage or Medicare needs that you choose to share.
- Communication records — the content of messages, call notes, appointment details, and your consent and opt-in records.
- Automatically collected data — IP address, browser type, device information, pages visited, and similar analytics data collected through cookies and tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule or confirm appointments.
- Provide Medicare plan comparisons, quotes, and enrollment assistance for the plans we offer.
- Send appointment reminders, service updates, and — with your consent — educational and promotional communications.
- Comply with applicable laws, insurance regulations, and carrier requirements.
- Improve our website, services, and customer experience.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and measure the effectiveness of our marketing. These may include first-party cookies and third-party analytics or advertising tools (such as website analytics and social media advertising pixels). You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
4. Text / SMS Messaging Policy (A2P / TCPA / CTIA)
4.1 Program Description. If you opt in, you may receive text messages from Yuma Medicare Expert, including transactional messages (appointment confirmations, reminders, and service updates) and, where you have consented, promotional messages (marketing offers, announcements, and educational content) related to Medicare Advantage, Medicare Supplement, and Part D plans and related insurance services.
4.2 Consent. By providing your mobile number and opting in, you provide express written consent to receive text messages from Yuma Medicare Expert. Consent is not a condition of purchase, enrollment, or any service, and is collected through a clear, unchecked opt-in mechanism.
4.3 Message Frequency. Message frequency varies depending on your interaction with our services.
4.4 Fees. Message and data rates may apply, depending on your mobile carrier and plan.
4.5 Opt-Out. You may opt out of text messages at any time by replying STOP to any message. After you opt out, you will receive a single confirmation message and no further texts unless you opt in again.
4.6 Help. Reply HELP for assistance, or contact us at (928) 216-2404 or [email protected].
5. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers. With trusted vendors who help us operate our business (for example, CRM, scheduling, hosting, messaging, and compliance providers), solely to perform services on our behalf.
- Insurance carriers. With insurance carriers and their authorized representatives when necessary to provide quotes, submit applications, or service the plans you request.
- Legal requirements. When required by law, regulation, subpoena, or to protect our rights, safety, or the safety of others.
As stated in Section 4.7, mobile opt-in and consent data is never shared with third parties or affiliates for their own marketing purposes.
6. Data Security & Retention
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain your information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
7. Your Rights & Choices
- You may opt out of marketing texts by replying STOP, and marketing emails by using the unsubscribe link.
- You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to legal and regulatory limitations.
- Depending on your state of residence, you may have additional rights under applicable privacy laws.
8. Children's Privacy
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Yuma Medicare Expert
2260 S 4th Ave Suite L, Yuma, AZ 85364
Phone: (928) 216-2404
Email: [email protected]